Donna Customer onboarding expert Donna Weber is a recognized Customer Success thought leader, influencer, and strategist; and author of Onboarding Matters. She specializes in helping high-growth companies create customers for life.
Donna works with companies that have long and complex implementations to decrease time to customer first value, increase customer lifetime value, reduce implementation time and costs, product usage and adoption, and scale Customer Success organizations.
Donna is an author, speaker, and consultant who gets to the heart of the matter. She is passionate about helping customers reach their goals, because when customers win, you win. It’s that simple.
Donna works with companies ranging from startups to well-established enterprise companies. Prior to founding boutique consulting firm Springboard Solutions in 2016, Donna worked at several startups, where she built Customer Success and Customer Education programs and organizations from scratch.
On the weekends you will find Donna outdoors, most likely cycling the hills of the San Francisco Bay Area or white water kayaking the rivers of California and beyond.