Michel is a customer experience and employee engagement entrepreneur, advisor, and international keynote speaker. At any one time, he advises over 20 multi-million and billion dollar companies across dozens of industries ranging from hospitality, tech startups, real estate, banking, telecom, biotech and others. Michel has been hired to advise and has spoken to executives from McDonalds, Toyota, Electronic Arts, Dominos, Kroger and many other recognizable brands. His thought leadership has been included in Entrepreneur, Inc, Time, Forbes and Yahoo Small Business Advisors. His online certification course, Experience Academy, has had attendees from around the world register for the program from countries like Canada, USA, Nigeria, France, Sweden, Columbia, Peru and others with a Net Promoter Score of 85.