Don R. Crawley, CSP, is a professional speaker and author. He works with organizations who want their IT and other technical staff to master people skills, including customer service and communication. He is author of seven books for IT pros on subjects ranging from Linux servers and Cisco firewalls to compassion and customer service. Don holds the National Speakers Association CSP (Certified Speaking Professional) credential, held by less than 12% of speakers worldwide. He has more than 40 years' experience working with workplace technology and automation and holds multiple technical certifications. In addition to being a best-selling author, he has spoken before audiences in all 50 states and Canada, plus Great Britain, Scotland, Ireland, Australia, India, and the Sultanate of Oman. He serves on the Technical Advisory Committee for South Seattle College and the Board of Directors of NSA Northwest. In his spare time, he plays the pipe organ, watches the ships on Puget Sound, and laughs with his family.