Mike Hohnen has a background in the hospitality industry where he developed a passion for people - and leadership development. Since 2001 he has coached and trained more than 500 people at all levels from shift managers to CEO's. Mike is an active advocate of Action Learning and often combines this with his coaching programs.An entrepreneur at heart Mike started his first venture at the age of 26 where he developed four large restaurants in Copenhagen, as well as the first city wide pizza delivery service. After ten years of hands on management of a substantial business with 280 employees, Mike sold the thriving business and joined a consulting group.Mike has traveled the world on consulting assignments developing individuals, teams and organisations around the themes of: leadership, performance improvement and service innovation in more that 25 countries.

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The Service Profit Chain

Mike Hohnen

Understand how you can use the principles of The Service Profit Chain to create an outstanding service business. Mike will take you through the why, the what, and the how of this inspiring frame work that is at the foundation of all the best service business in the world.

Every Program Purchase Includes

  • Gear Checks and Pre-Call Rehearsal: Your Geniecast Experience Specialist will test the audio, video, and internet connection for your primary location as well as the Genie (Presenter).
  • Expert Feature Management: Customized features are available to Cast participants per Client specification.
  • Live Technical Support: We’re with you every step of the way to ensure a smooth end-to-end Cast experience.