THE MAGIC OF EXCEPTIONAL CUSTOMER SERVICE – KEEP PLUSSING THE SHOW:
How has Disney managed to keep its employees and customers so fiercely devoted to the brand? How has it managed to continually top the charts as one of the world’s most loved brands? How can you learn from its practices to catapult your organization’s service strategies to even higher levels?
Through Doug’s leadership experience at the helm of training at Disney University, he offers answers to these questions. He also reveals fascinating stories, unique insights, and invaluable lessons that can assist your organization in finding and mastering its own special brand of magic.
Learn the four components that are at the heart of Disney University: Innovate. Support. Educate. Entertain. Discover how legendary service is a delicate balance between art and science. “Doing the ordinary in an extraordinary fashion” isn’t rocket science; customer service excellence must be ingrained throughout your culture. In this ever-changing economy, more companies than ever are realizing the strategic importance of transforming their service culture to differentiate themselves from competitors.
What’s your magic? How can you create a culture of significance? Get ready to come to the edge of your seats as you discover this, and more, during this thought-provoking and powerful presentation brought to you by the best customer service keynote speaker, Doug Lipp.
- This program is also available as a workshop and package pricing of $4500 when 3 or more sessions are purchased together.
Every Program Purchase Includes
- Gear Checks and Final Systems Check: Your Geniecast Experience Specialist will test the audio, video, and internet connection for your primary location as well as the Genie (Presenter).
- Expert Feature Management: Customized features are available to Cast participants per Client specification.
- Live Technical Support: We’re with you every step of the way to ensure a smooth end-to-end Cast experience.