No books available at this time
The Happiness Halo
This talk combines recent findings in behavioral economics, breakthroughs in brain science, a touch of armchair philosophy and a healthy dose of pop psychology, to teach you how to make your customers happy. Fascinatingly, it’s not about perfecting the moments of customer interaction. Instead, it’s about helping your customers look forward to the experience with your brand and then remember it fondly. Decisions about whether or not we want to engage with a brand again are made only from memories – and this talk explores how to make those memories, not just the experience itself, better.
what you get
- Last up to one hour
- Allow for up to 200 connections into the Cast (a connection is a login from a unique location)
- Include the two-way video experience (including interactive HD streaming video and audio) and dedicated support