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The Evolution of Social Customer Service
Until recently you were probably ok with responding to the occasional customer tweet, leaving the rest to fade into the vastness. In 2016, it’s no longer an option. Starting yesterday, you must pay attention to every Tweet, every Facebook post, and you need to start worrying about Snapchat, Sina Weibo or WeChat. Not only that, today’s consumers expect a reply and they expect it on every channel in near real-time.
Don’t be a brand that struggles to keep up with customer demand.
You will learn:
Practical tips from big brands of social customer service done right
How to train and develop ideal agent behavior inside the contact center suited for social customer service
How the contact center can improve collaboration with marketing, PR, sales and other internal stakeholders
what you get
- Last up to one hour
- Allow for up to 200 connections into the Cast (a connection is a login from a unique location)
- Include the two-way video experience (including interactive HD streaming video and audio) and dedicated support