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Social Media Customer Service
They’re not just customers anymore… they’re friends! This insightful, entertaining session shows attendees powerful, and innovative ways to apply social media to customer service:
– How simplicity and “whole messages” prevent customer frustration.
– How to create happiness in every interaction and how personality creates exceptional satisfaction.
– Why social media monitoring fails, which technologies are worth using and which aren’t.
– Advanced strategies and technologies for detecting customer trends, sentiment, and mood across platforms, and how to proactively create a happy customer base ahead of time.
– Scientific customer service, evolving quicker, examples of proven innovations like FB groups for customer feedback, video FAQ’s and FB native-ads for customer communication.
Every Program Purchase Includes
- Gear Checks and Final Systems Check: Your Geniecast Experience Specialist will test the audio, video, and internet connection for your primary location as well as the Genie (Presenter).
- Expert Feature Management: Customized features are available to Cast participants per Client specification.
- Live Technical Support: We’re with you every step of the way to ensure a smooth end-to-end Cast experience.