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#1 bestselling author Brian Carter is an international keynote speaker on how organizations generate bigger business results. His 18 years of business success guide The Carter Group, a consultancy with world-class expertise that boost profits for growth-minded businesses.

Brian has keynoted and developed marketing programs and strategies for companies of all sizes, including Microsoft, NBC-Universal, Carl's Jr & Hardee's, PrideStaff and Humana.

Brian’s hands-on business experience, cutting-edge insights, and background in improv and stand-up comedy culminate in a speaker who leaves every audience not only entertained, but armed with powerful strategies and tactics.

Brian delivers result-focused takeaways, motivational insights and original humor- no other social media speaker at his fee level delivers all three! And he’s one of the only experts who believes you must hold social media accountable for profits.

Brian pioneers results-focused strategies. In 2011, he and his students were the 1st to publish case studies of Facebook marketing sales and profits. His clients achieve results that are up to 400% above average. In 2013, he again thrilled the industry by proving Facebook is one of the most effective marketing channels for B2B lead generation.

Brian has been interview and profiled by Bloomberg TV, Mashable, The Wall Street Journal, Forbes, ABC News, Inc., and Entrepreneur Magazine. He has more than 150,000 online fans and has taught more than 10,000 students.

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Social Media Customer Service

Brian Carter

They’re not just customers anymore… they’re friends! This insightful, entertaining session shows attendees powerful, and innovative ways to apply social media to customer service:

– How simplicity and “whole messages” prevent customer frustration.

– How to create happiness in every interaction and how personality creates exceptional satisfaction.

– Why social media monitoring fails, which technologies are worth using and which aren’t.

– Advanced strategies and technologies for detecting customer trends, sentiment, and mood across platforms, and how to proactively create a happy customer base ahead of time.

– Scientific customer service, evolving quicker, examples of proven innovations like FB groups for customer feedback, video FAQ’s and FB native-ads for customer communication.

Every Program Purchase Includes

  • Gear Checks and Final Systems Check: Your Geniecast Experience Specialist will test the audio, video, and internet connection for your primary location as well as the Genie (Presenter).
  • Expert Feature Management: Customized features are available to Cast participants per Client specification.
  • Live Technical Support: We’re with you every step of the way to ensure a smooth end-to-end Cast experience.