SATISFIED CUSTOMERS ARE KILLING YOUR BUSINESS: Unlocking the Secrets of Customer Loyalty and Profitability
75% of your customers have no compelling reason to return — because organizations today have not created the emotional connections that create customer loyalty and advocacy. Bill shares the principles that drive customer-focus throughout the organization necessary to deliver a customer experience that exceeds expectations.
Audiences will leave understanding the strategies to embed customer-focus behaviours into their everyday culture to create an ownable point of differentiation from the competition and unlock the secrets of customer loyalty and profitability.
Every Program Purchase Includes
- Gear Checks and Final Systems Check: Your Geniecast Experience Specialist will test the audio, video, and internet connection for your primary location as well as the Genie (Presenter).
- Expert Feature Management: Customized features are available to Cast participants per Client specification.
- Live Technical Support: We’re with you every step of the way to ensure a smooth end-to-end Cast experience.