For over 30 years, senior leaders have hired Bill Hogg when faced with challenges that require change -- to ignite a change in mindset by tapping into people's emotions and inspiring people to take action.

Bill started his career in the advertising and marketing industry, where he was instrumental in reversing declining market share for a global beer brand, launching a new luxury automobile category, re-positioning Canada's largest retailer, redefining government service delivery — and more.

Bill uses those same skills of marketing and persuasion to help clients create sustainable change in their organization to improve passion and productivity with their people and bottom line results

He has worked across the globe in Canada, USA, Europe, Australia and New Zealand with both private and public sector organizations like; Toronto International Film Festival, Anheuser Busch InBev, Lexus automobiles, Ontario Teachers' Pension Plan, The Bay and State Farm Insurance -- and even governments like the City of Toronto and province of Ontario -- which has given him real world experience facing the challenges and opportunities we each face every day.

Sometimes provocative, always stimulating, Bill uses humour and real life experiences to demonstrate the strategies and tactics that create change, incite passion and productivity, and ultimately drive improved business results. Bill is a Professional member of CAPS, NSA & GSF.

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SATISFIED CUSTOMERS ARE KILLING YOUR BUSINESS: Unlocking the Secrets of Customer Loyalty and Profitability

Bill Hogg

75% of your customers have no compelling reason to return — because organizations today have not created the emotional connections that create customer loyalty and advocacy. Bill shares the principles that drive customer-focus throughout the organization necessary to deliver a customer experience that exceeds expectations.

Audiences will leave understanding the strategies to embed customer-focus behaviours into their everyday culture to create an ownable point of differentiation from the competition and unlock the secrets of customer loyalty and profitability.

Every Program Purchase Includes

  • Gear Checks and Final Systems Check: Your Geniecast Experience Specialist will test the audio, video, and internet connection for your primary location as well as the Genie (Presenter).
  • Expert Feature Management: Customized features are available to Cast participants per Client specification.
  • Live Technical Support: We’re with you every step of the way to ensure a smooth end-to-end Cast experience.