Jason Young has been called a “rare breed” when it comes to developing leaders, teams and customer service initiatives. As a former senior-level manager at Southwest Airlines, Jason learned the value of a successful workplace culture. During his 10-years with the airline consistently rated No. 1 in customer service and employee satisfaction, he was a key driver in creating and developing the company's innovative training programs for its successful leadership and customer service culture that have become renowned in the business world today. Driven by the need to extend his unique insight in leadership development to others outside Southwest, Jason separated from the pack, when he left the airline to launch his own consulting practice to focus on corporate training and development services provider specializing in leadership, customer service and culture. Today, as president of LeadSmart, Inc., Jason shares his vision in developing successful corporate cultures and workplace environments with forward-thinking companies, including Starbucks, Radio Shack, Coca Cola and Tyson Foods, to name just a few. As a highly sought after motivational speaker, Jason offers insights and practical ideas that can be implemented immediately. His keynote presentations and training programs are in demand for audiences of all types – from senior level executives to front line employees. Jason's messages reach to the core of every audience member with his unique style and engaging presentation skills. Participants are treated to a compelling experience that will change the way they view themselves, their customers and the company for which they work. The result is an inspirational encounter that resonates long after his presentation is over.

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Resolve Smart: Conflict Resolution Skills

Jason Young

The Resolve Smart workshop utilizes the Thomas-Kilmann Conflict Mode Instrument (TKI) which is the number one best-selling instrument for conflict management. This workshop is designed to help people understand how different conflict styles can impact a team. Participants will learn how individuals with a given style can constructively deal with teammates with different styles, how the entire group can identify its style, and how the team can compensate for any weaknesses in its style. Learn how to build group effectiveness and learn specific guidance for both the leader and the team on strategies for handling conflict to everyone’s benefit.

what you get

  • Last up to one hour
  • Allow for up to 200 connections into the Cast (a connection is a login from a unique location)
  • Include the two-way video experience (including interactive HD streaming video and audio) and dedicated support