Gaurav Bhalla, Ph. D. is a globally acclaimed ‘thinker-doer’ and trusted expert in Leadership, Strategy, Marketing, and Innovation. A provocative, charismatic, and entertaining speaker, trainer, and coach, he delivers insight-packed audience experiences that take organizations, teams, and individuals on transformational journeys of greater professional success and personal fulfillment.

In his 40+ years of global experience – 5 continents, 30+ countries – he has worked with a variety of clients, large and small, for-profit and not-for-profit companies in several sectors, such as Healthcare, Pharmaceuticals, Technology, and Financial services. A sampling of his clients includes companies such as, Glaxo, Capital One, Citi, Deloitte, EY, Audi, Marriott, Hershey, EchoStar, Maersk, and Caterpillar.

In addition, Gaurav has also designed and implemented executive education programs at Corporate Universities of companies, such as Glaxo, Sprint, Kodak, Hallmark, Deloitte, IBM, Boeing, and Texas Instruments, and at leading Business Schools like Georgetown, Duke, Singapore Management University, University of Maryland, GIBS-South Africa, Indian School of Business.

In 2016, he won a global award, Executive Education Specialist of the Year, in recognition of his speaking and training services. Published in both business and literature, his leading-edge thinking is reflected in his HBR article, “Rethinking Marketing,” and his latest book, “Awakening A Leader’s Soul: Learnings Through Immortal Poems,” which presents a new human-centric narrative of leadership, “Soulful LeadershipTM,” for reimagining leadership’s purpose and reshaping its outcomes.

Currently the CEO of Knowledge Kinetics, he has held senior management and C-level positions in Marketing, Strategy, and Innovation at P&G (Richardson Vicks), Nestle, and TNS Worldwide.

What makes Gaurav unique are his growth mindset, his diversity of thinking and experience, his passion for action, and his WHY – his purpose – that values the humanity of people more than their executive brilliance.

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Leading And Winning With A Customer-First Mindset

Gaurav Bhalla

What could be simpler than the maxim – no customer, no business? Then why is customer-first thinking still a slogan
for many organizations?

P&G’s A.G. Lafley, IBM’s Lou Gerstner, McDonald’s Ray Croc have all stressed the importance of leading and winning with a customer-first mindset – if you put the customer first, success will be yours.Yet, despite the simple and profound nature of the message, putting customers first is still a distant reality. This provocative, insightful, and entertaining keynote is designed to encourage organizations to lead and win with a customer-first mindset. The keynote discusses insightful case studies, and presents simple but powerful tactics and strategies that can be implemented right away, on Monday-morning, provided the organization has the will.


  • Why a customer-first mindset beats product-centric and technology-first mindsets hands down
  • Core strategies for leading and winning with a customer-first mindset
  • How customer-first operating cultures and mindsets boost corporate reputation and attract top talent

Every Program Purchase Includes

  • Gear Checks and Final Systems Check: Your Geniecast Experience Specialist will test the audio, video, and internet connection for your primary location as well as the Genie (Presenter).
  • Expert Feature Management: Customized features are available to Cast participants per Client specification.
  • Live Technical Support: We’re with you every step of the way to ensure a smooth end-to-end Cast experience.