Stacy Allegro helps hospitality and service based brands and individual contributors dominate their markets by establishing fearless and compelling reasons go beyond to create extraordinary guest experiences. Having spent over 3 humbling decades in all corners of the service industry, hospitality, retail, food and tourism, Stacy understands the importance of flawless customer experience and connecting on the deepest possible level to achieve customer loyalty. A self proclaimed service trailblazer, her humorous wit and wisdom combined with timely and relentless research in the fields of human behavior, technology, connectivity, marketing, and human nature, engages and provokes participants to take action. A master at tailoring her presentations to the specific needs of your participants, Stacy is a futurist who addresses relevant trends in emerging culture driven environments. She offers compelling guidance to help you and your teams transform the guest experience and achieve profound results. Stacy is a regular contributor on popular blogs and podcasts. Sign-up to get her latest thoughts delivered occasionally (she hates bloat mail so she really means occasionally), to your inbox. Don't worry, she won't ever share your private information.
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Finding your flow: How to lose yourself in your guest.

Stacy Allegro

Flow occurs when you are so entrenched in something you lose yourself in it. Flow is when you are so dialed in that you feel invincible and the time seems to fly by. Focus fuels flow. Situations that are unpredictable require more focus and what could be more unpredictable then being responsible everyday for the needs and requests of your guests. In this workshop, Stacy teaches your teams how stretch their talents and skills to the limit and tap into the power and exhilaration of “flow.” 

Your frontline will learn how to:

– Use flow-state to increase productivity
– Amplify customer engagement
– Foster stellar guest experience
– Use guest issues to fuel flow

You will enjoy:

– Increased revenue
– Higher team retention
– Surge in productivity
– Extreme guest loyalty

what you get

  • Last up to one hour
  • Allow for up to 200 connections into the Cast (a connection is a login from a unique location)
  • Include the two-way video experience (including interactive HD streaming video and audio) and dedicated support