Eight Ways to Transform Customer Success Bad Practices into Best Practices
Your Customer Success team is in place, yet you’re not seeing the results you hear about at Customer Success events. The reason could be a Customer Success bad practice. On the surface, each bad practice seems like the right thing to do. You might even pat yourself on the back for doing them.
In this session, we examine eight Customer Success bad practices and then transform each bad practice into a Customer Success best practice. Putting these best practices into places moves you from ad hoc, reactive customer account management to strategic and prescriptive customer guidance. The result: greater impact with your customers and with your company’s bottom line.
- Find out what is holding you back
- Learn 8 best practices to move you forward
- Learn how to scale customer onboarding and enablement
Every Program Purchase Includes
- Gear Checks and Final Systems Check: Your Geniecast Experience Specialist will test the audio, video, and internet connection for your primary location as well as the Genie (Presenter).
- Expert Feature Management: Customized features are available to Cast participants per Client specification.
- Live Technical Support: We’re with you every step of the way to ensure a smooth end-to-end Cast experience.