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Home / Business, Organizational Development / Eight Ways to Transform Customer Success Bad Practices into Best Practices
bestpractice

Business
Organizational Development

GENIE BIO

Donna Customer onboarding expert Donna Weber is a recognized Customer Success thought leader, influencer, and strategist; and author of Onboarding Matters. She specializes in helping high-growth companies create customers for life.

Donna works with companies that have long and complex implementations to decrease time to customer first value, increase customer lifetime value, reduce implementation time and costs, product usage and adoption, and scale Customer Success organizations.

Donna is an author, speaker, and consultant who gets to the heart of the matter. She is passionate about helping customers reach their goals, because when customers win, you win. It’s that simple.

Donna works with companies ranging from startups to well-established enterprise companies. Prior to founding boutique consulting firm Springboard Solutions in 2016, Donna worked at several startups, where she built Customer Success and Customer Education programs and organizations from scratch.

On the weekends you will find Donna outdoors, most likely cycling the hills of the San Francisco Bay Area or white water kayaking the rivers of California and beyond.

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Eight Ways to Transform Customer Success Bad Practices into Best Practices

Donna Weber

Your Customer Success team is in place, yet you’re not seeing the results you hear about at Customer Success events. The reason could be a Customer Success bad practice. On the surface, each bad practice seems like the right thing to do. You might even pat yourself on the back for doing them.

In this session, we examine eight Customer Success bad practices and then transform each bad practice into a Customer Success best practice. Putting these best practices into places moves you from ad hoc, reactive customer account management to strategic and prescriptive customer guidance. The result: greater impact with your customers and with your company’s bottom line.

takeaways

  • Find out what is holding you back
  • Learn 8 best practices to move you forward
  • Learn how to scale customer onboarding and enablement

Every Program Purchase Includes

  • Gear Checks and Final Systems Check: Your Geniecast Experience Specialist will test the audio, video, and internet connection for your primary location as well as the Genie (Presenter).
  • Expert Feature Management: Customized features are available to Cast participants per Client specification.
  • Live Technical Support: We’re with you every step of the way to ensure a smooth end-to-end Cast experience.



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