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Eight Ways to Transform Customer Success Bad Practices into Best Practices
Donna Weber
Your Customer Success team is in place, yet you’re not seeing the results you hear about at Customer Success events. The reason could be a Customer Success bad practice. On the surface, each bad practice seems like the right thing to do. You might even pat yourself on the back for doing them.
In this session, we examine eight Customer Success bad practices and then transform each bad practice into a Customer Success best practice. Putting these best practices into places moves you from ad hoc, reactive customer account management to strategic and prescriptive customer guidance. The result: greater impact with your customers and with your company’s bottom line.
takeaways
- Find out what is holding you back
- Learn 8 best practices to move you forward
- Learn how to scale customer onboarding and enablement
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