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Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business, and teaches the “Ultimate Customer Experience.” His programs benefit from three decades of experience and he has spoken before and consulted with the world’s most influential corporations. Scott creates captivating presentations and bestselling books which clearly reveal how to create more compelling connections between you and your customers, and how to stand out and move up, regardless of the economic climate in your industry. Scott has been honored with induction into the "Sales and Marketing Hall of Fame,” and the “Professional Speakers Hall of Fame.” He is a member of Speakers Roundtable— an elite, invitation-only group of twenty business speakers considered by many to be among the best in the world. He is also the founder of a consulting and training company that explores the role of ultimate customer experiences in creating enhanced client retention and revenue, and is the author of three Amazon #1 business bestsellers which teach how to expand profits, increase sales, and engage customers. •The Miami Herald and thirty other leading newspapers named the original edition of Scott’'s book “Create Distinction,” as one of the ten best business books of the year. •He has presented his business strategies on platforms in all fifty states and seventeen countries. • He is on the Board of Officers and Directors of a half-million member educational organization, Board of Directors of National Safety Council, and Board of Directors of a multi-million dollar charitable foundation. • He is Founder & Owner of a training company with a multi-million dollar interactive online platform. •Clients include the world’s most progressive corporations including Apple, BMW, Cisco, Intel, Bank of America, ING (India), Juniper Networks, Chrysler, Bridgestone, Merrill Lynch, and many more.

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Developing A Distinctive Culture in a Multi-Generational Marketplace: Enhance Retention and Optimize Outcomes in a Diverse Environment

Scott McKain

Your organization’s culture will always trump your organization’s strategy – for culture determines how we execute. Yet, in this time of so many diverse generations and cultures working together in our organization, how do we develop a culture that creates distinction?

In this program, Scott helps you develop a game plan that respects our differences – and helps us draw strength from our diversity.

Key takeaways:

-Why “different” from how we do it doesn’t mean “incorrect” in how it’s done
-How generational differences can create distinction when we develop an open, accepting organizational culture
-How to thrive in a workplace with multiple generations, and how to work with people who think differently than you

 

what you get

  • Last up to one hour
  • Allow for up to 200 connections into the Cast (a connection is a login from a unique location)
  • Include the two-way video experience (including interactive HD streaming video and audio) and dedicated support