Customer Service Magic
Lee Cockerell, former executive vice president of Walt Disney World, shares indispensable wisdom to help you create Customer Service Magic.
Through his signature blend of wisdom, humor, and folksy storytelling, Lee reveals lessons learned in his forty-plus year career in the hospitality and entertainment industries. Lee will show you that you have to serve customers with such consistency, efficiency, creativity, and sincerity that they’ll never want to do business with anyone else.
Every Program Purchase Includes
- Gear Checks and Final Systems Check: Your Geniecast Experience Specialist will test the audio, video, and internet connection for your primary location as well as the Genie (Presenter).
- Expert Feature Management: Customized features are available to Cast participants per Client specification.
- Live Technical Support: We’re with you every step of the way to ensure a smooth end-to-end Cast experience.