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Customer Service Consultation
Research shows that it is dramatically more expensive to attract a new customer than to retain an existing one. Those customers that are loyal tend to buy more often, spend more when they buy, and talk about you to their friends and colleagues. Furthermore, today’s customer has a voice that’s louder than ever as they use social media to rave and rant about the companies they do business with. Your company’s customer service strategy is more important than ever. In this exclusive Cast, customer service and experience expert Shep Hyken will discuss your company’s customer service strategies as well as obstacles you may be facing.
During this one-hour consultation, Shep will cover relevant content tailored to the client’s specific needs for immediate implementation.
Shep reserves the right to reschedule Casts booked more than 14 days in advance conflicting with in-person speaking engagements.
Every Program Purchase Includes
- Gear Checks and Final Systems Check: Your Geniecast Experience Specialist will test the audio, video, and internet connection for your primary location as well as the Genie (Presenter).
- Expert Feature Management: Customized features are available to Cast participants per Client specification.
- Live Technical Support: We’re with you every step of the way to ensure a smooth end-to-end Cast experience.