Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees.

His articles have been read in hundreds of publications, and he is the author of "Moments of Magic®," "The Loyal Customer, "The Cult of the Customer," "The Amazement Revolution" and "Amaze Every Customer Every Time." He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset. (Now available as an online/web-based training program!)

In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that's just a few of the A's!

Shep Hyken's most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy and entertaining presentations that inform and educate.

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Customer Service Consultation

Shep Hyken

Research shows that it is dramatically more expensive to attract a new customer than to retain an existing one. Those customers that are loyal tend to buy more often, spend more when they buy, and talk about you to their friends and colleagues. Furthermore, today’s customer has a voice that’s louder than ever as they use social media to rave and rant about the companies they do business with. Your company’s customer service strategy is more important than ever. In this exclusive Cast, customer service and experience expert Shep Hyken will discuss your company’s customer service strategies as well as obstacles you may be facing.

During this one-hour consultation, Shep will cover relevant content tailored to the client’s specific needs for immediate implementation.

Shep reserves the right to reschedule Casts booked more than 14 days in advance conflicting with in-person speaking engagements.

Every Program Purchase Includes

  • Gear Checks and Final Systems Check: Your Geniecast Experience Specialist will test the audio, video, and internet connection for your primary location as well as the Genie (Presenter).
  • Expert Feature Management: Customized features are available to Cast participants per Client specification.
  • Live Technical Support: We’re with you every step of the way to ensure a smooth end-to-end Cast experience.