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Customer Experience: The Last True Differentiator
Competing on price is a loser’s game, and very few industries allow companies to compete on unique products or services. Everything is becoming a commodity these days. Smart companies understand that the real battle is being fought over customer experience, because a truly memorable customer experience is very hard to copy. So how do you get started?
This session will look at great (and poor!) customer experience examples, both physical and digital, and explain how to ensure your company can differentiate itself in a sea of competitors.
Participants will learn:
– What is Customer Experience
– Why Customer Experience is so important and how it can differentiate your company from competitors
– Lots of examples of offline and online customer experience and actionable takeaways for how your company can improve its own experience
Every Program Purchase Includes
- Gear Checks and Final Systems Check: Your Geniecast Experience Specialist will test the audio, video, and internet connection for your primary location as well as the Genie (Presenter).
- Expert Feature Management: Customized features are available to Cast participants per Client specification.
- Live Technical Support: We’re with you every step of the way to ensure a smooth end-to-end Cast experience.