As a motivational humorist, Scott inspires and entertains with fun-filled, interactive programs on employee innovation, customer experience and using humor/celebration as a strategic tool. Scott is the author of “Celebrate- Lessons Learned from the World's Most Admired Organizations,” “Happily Ever Laughter” “Using Humor For A Change.” and the soon to be released "A Celebration a Day - 365 ways to a Happier, Healthier Workplace.” Scott is the 2013 recipient of NSA's distinguished Cavett Award, presented annually to the NSA member whose accomplishments over the years have reflected outstanding respect, service, honor and admiration in the Association and the speaking profession. Scott was also honored with the 2013 RISE Award from MPI, Meeting Professionals International, for global leadership. In 2013 he earned the CSPGlobal designation, for global speaking competence. (Less than 50 speakers hold this designation, worldwide.) Scott founded Together We Can Change The World, a non-profit organization helping kids and women throughout SE Asia live a more fulfilled life.

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Connecting with Customers

Scott Friedman

Customer expectations have dramatically changed over the years. Today, satisfying the needs of your customers by providing fast, efficient service is no longer enough. The most successful companies move beyond customer satisfaction and engage customers in a memorable experience that is consistent with their brand promise. Every employee must take pride in a service culture that honors and rewards both employees and customers. This entertaining and insightful program will help you establish a deeper connection with your employees and customers, leading to better team performance, higher productivity, and more loyal customers. You will find that connected employees created connected customers.

what you get

  • Last up to one hour
  • Allow for up to 200 connections into the Cast (a connection is a login from a unique location)
  • Include the two-way video experience (including interactive HD streaming video and audio) and dedicated support