Co-Creation: Understanding your customers better than they understand themselves to drive innovation
Some companies don’t just have customers, they have raving fans who love to broadcast their loyalty and admiration to anyone who will listen. How can established companies create this level of excitement and passion around their products/services? This highly interactive presentation will show you how to achieve deep customer empathy and produce products and services that not only satisfy but delight your customers.
Key Outcomes & Takeaways:
– Understand the psychological barriers that keep most companies from getting honest answers from customers
– Learn how to interview customers to understand them better than they understand themselves and reveal truths about what they really think of your company
– Learn how to significantly reduce the risk of new products/services affecting customer loyalty
Every Program Purchase Includes
- Gear Checks and Pre-Call Rehearsal: Your Geniecast Experience Specialist will test the audio, video, and internet connection for your primary location as well as the Genie (Presenter).
- Expert Feature Management: Customized features are available to Cast participants per Client specification.
- Live Technical Support: We’re with you every step of the way to ensure a smooth end-to-end Cast experience.