Originally from Sheffield in the north of England, Shirley's career has taken her all over the globe. Starting out as a secretary, she followed a passion to help as many people as possible by moving into teaching and training. With over 30 years in the industry, she has lived and worked in Singapore, Bahrain, Canada and UK. She is now CEO of her own training and development company in Singapore. Author of 12 books on communication skills, Shirley has established herself as an authority on business writing. The seventh edition of international bestselling book Model Business Letters, Emails and Other Business Documents has sold over half a million copies worldwide and has been translated into many different languages. Shirley is a Certified Speaking Professional (CSP). This is the speaking profession's international measure of professional platform skill, and is achieved by fewer than 11% of professional speakers worldwide. Shirley is a high-energy, high-content speaker and trainer who educates, inspires and motivates audiences. She puts a lot of passion and energy into her business presentations to make sure they are entertaining, practical and informative, as well as a lot of fun. With her friendly, down-to-earth style, she has a unique way of engaging with the audience, and is passionate about helping people commit to change. Audience members quickly see and share her passion and enthusiasm, and are motivated to use her strategies back at the workplace.

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Business Writing That Works: How to Communicate with Heart

Shirley Taylor

Most of us now communicate with people from all over the world. How can you bridge the distance and ensure that the impact of your communication is positive and meaningful? International bestselling author Shirley Taylor will show you how to get better results from your writing by communicating with heart!

This will be a high-energy, engaging session that will make you think twice next time you are crafting an important message. Shirley will help you re-think the way you communicate. You will: 

•Find out if you are writing for today or yesterday. 
•Recognise common mistakes that annoy and confuse readers.
•Learn one key error that most people make when writing emails. 
•Discover three techniques you can use immediately to improve your writing. 
•Achieve better results by communicating with heart.

what you get

  • Last up to one hour
  • Allow for up to 200 connections into the Cast (a connection is a login from a unique location)
  • Include the two-way video experience (including interactive HD streaming video and audio) and dedicated support