ANTICIPATE: Knowing What Customers Need Before They Do!
In this acclaimed presentation, Jeff challenges you to give yourself the ‘competitive edge’ for which we all strive by preparing an organization for ‘THE CUSTOMER EXPERIENCE.’
To be effective in today’s marketplace, one must step beyond customer SERVICE and begin to consider the EXPERIENCE our customer/client/patient has with the organization. The first step is to shatter the stereotype of the experience they expect to have. Next, we have to systematically create, be aware of, and execute the perfect EXPERIENCE each and every time. Participants learn the steps required to ensure that their whole team is involved in engaging THEIR customer. They also learn how to implement the experience for the internal customer as well.
Every Program Purchase Includes
- Gear Checks and Final Systems Check: Your Geniecast Experience Specialist will test the audio, video, and internet connection for your primary location as well as the Genie (Presenter).
- Expert Feature Management: Customized features are available to Cast participants per Client specification.
- Live Technical Support: We’re with you every step of the way to ensure a smooth end-to-end Cast experience.