Blake Morgan is a customer experience adviser that has worked with Intel, Verizon Wireless, Verizon, Newmark Knight Frank Retail, One Medical, Misfit Wearables (Shine), Pegasystems, Clarabridge, Zendesk, Sparkcentral and more. She's the host of the podcast show on Forbes’ “The Modern Customer Podcast,” a show on YouTube called “Blake's Take” in addition to writing a column on Forbes on customer experience. She serves as the VP of Marketing for the Society of Consumer Affairs Professionals, Northwest. She loves "customer experience"​ because as humans we are feeling, sensing beings. Our most vivid memories are powerful experiences. Today brands understand that creating a knock-your-socks-off digital experience is the way to the customer's heart. Digital technology has provided us an unprecedented opportunity to engage and now it's about really smart content, profound engagement strategies, and stand-out experiences. She's been recognized as #20 on the Top 50 ICMI Thought Leaders of 2015 and Huffington Post's Top 100 Most Social Customer Service Pros on Twitter. She is the author of the book “More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences” (Routledge, Spring 2017). She provides advisory and content services to brands and vendors. She is a frequent speaker and writer on the topic of customer experience.

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5 Predictions Around The Future of Customer Experience

Blake Morgan

Organizations today need to understand the power of treating customers like they are guests in their home, rather than unwanted annoyances.

Hear from Customer Experience Adviser and contributor, Blake Morgan, on what she predicts will be the top trends in customer experience in 2016 including:

Proliferation of service channels
Mobile CRM Systems
When Real_ѐTime Is the New SLA
The Explosion of the Internet of Things
When Big Data becomes more useful

We hope you can join us to learn more about these modern customer engagement practices that leading edge companies are leveraging today and how you can leverage these in your own organization.

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