Nienke Bloem MBA is often called the Customer Experience Guru. She is a keynote speaker on Customer Centricity and inspires audiences with best practices and proven methodologies. Her talks are funny and inspiring, but be aware—she tells it as it is. Because when it comes to customer experience, the honest truth needs to be told. She'll shake you up (gently of course) and then shows you the way how to make Customer Experience WORK.
Besides a public speaker, she is a trusted advisor and authorized trainer (CXPA) for boards and guides Customer Experience managers on their leadership journey. With her 20 years' experience in strategic change management positions within telecom, Customer Experience, financial, and IT businesses, she knows how large corporate organizations work. She is a Certified Customer Experience Professional (CCXP) and is guest lecturer at Nyenrode Business University. Theory and practice; hands-on and funny. Get to know her and let her work your audience!