Don Peppers


Recognized for more than 20 years as one of the world's foremost thought leaders on customer-focused business strategies, Don Peppers is an acclaimed author and founding partner, with Martha Rogers, Ph.D., of Peppers & Rogers Group, a leading customer-centric management consulting firm. With their first book, The One to One Future, Peppers and Rogers started the customer revolution. Inc.magazine said it was one of the top three most important business books ever written. Recently, Satmetrix ranked Don and Martha the world's #1 most influential authorities on customer experience management. The Times of London listed Don among their Top 50 Business Brains, while Accenture includes him …